Shipping Delays
Please note: Due to public holidays and courier service delays, it may take a little longer than usual for your order to arrive.

Christmas DeliveriesChristmas Deliveries

We can no longer guarantee Pre-Christmas delivery for any order. We would like to thank all of our customers for all your support throughout 2020 and wish everyone a Merry Christmas and a Happy New Year!

Bridge Rd Tram WorksBridge Rd Tram Works

Our Richmond Store is still open and trading! Parking is available at the rear of the store on Palmer St.

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Terms & Conditions

By accepting these Terms or using our Website, you represent and acknowledge that you are over 18 years of age. If you are purchasing items through our Website, you agree that these Terms apply to each order you place. If you are entering into these Terms on behalf of another entity, you do so represent that you have the authority to bind that entity to these Terms. If you do not have the authority or do not agree to these Terms, you are not permitted to use the Website or services. The Terms may be updated by us from time to time. If we make any material changes to the Terms we will notify you. Your continued use of the services and Website will amount to acceptance of any updated Terms.
Using the Website:
- You are 18 years old or above and you have read and understood them and agree to be bound by these Terms.
- All our users are responsible and legally liable for their activity, behaviour, use of and conduct on the Heat & Grill website.
Online Orders:
- Full Payment for products must be made at the time of purchase.
- Occasionally, certain goods may be out of stock or be subject to long lead times. The estimated lead-times are an approximation only and are subject to change. If we are unable to fulfil your order, we will either refund you the price of the goods.
- Delivery and installation fees will depend on where your order is being delivered, the size of the package and the weight. Products bought online can only be delivered within Australia. It is the customer’s responsibility to ensure that the correct delivery address, contact number(s) and email address are provided to Heat & Grill.
- Someone aged over 18 must be present and able to accept the delivery at the delivery address supplied by the customer. Heat & Grill reserves the right to nominate the day of delivery of the Goods, which will be performed within a mutually agreed timeframe, and all reasonable endeavours will be made to ensure this occurs. Unforeseeable circumstances may impact delivery within the agreed timeframe.
- If Goods are not delivered (which will be stored at the warehouse) or collected within two (2) weeks after arrival at the warehouse, any outstanding balance is to be paid in full immediately. Storage fee charges (at the current market rate) will commence forty-five (45) days after arrival at the warehouse if Goods have not been installed or collected prior to that time.
- Risk and liability in goods pass to you at the time of delivery of the Goods to your nominated address.
- We use standard encryption to keep your personal information secure throughout the payment process. We do not store your credit card or bank information. We will not be liable for any damages or losses caused if a member’s card is used fraudulently.
- All online purchases are subject to our Refund Policy.
Pricing:
- All prices listed on the website are in Australian Dollars unless otherwise specified.
- All prices on the website include all applicable taxes unless otherwise specified.
- All prices on Heat & Grill website are subject to change without notice.
- Prices for items on your order are fixed once your order has been confirmed, subsequent price changes either up or down will not be retroactively applied to confirmed orders.
- You agree to pay delivery charges as they are calculated and listed in the order confirmation at the time of purchase.
Warranties:
- Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law:
  - Consumer: The following only applies if you are a “Consumer” as defined in Section (3) of the Australian Consumer Law. It may not apply in your particular case.
  - Consumer Guarantees: Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Unacceptable content:
- To ensure that using Heat & Grill website is a pleasant experience for everyone, you are prohibited from posting or uploading any material on the website that:
  - violates any laws or is false or misleading;
  - is threatening, abusive, defamatory, obscene or indecent;
  - infringes any third-party rights including copyright, trademarks or other intellectual property rights;
  - distributes viruses or any other technologies that may harm the Heat & Grill websites, the interests or property of Heat & Grill users;
  - imposes an unreasonable load on our infrastructure or interferes with the proper working of the Websites;
  - copies, modifies, or distributes any other person’s content without their consent;
  - uses any robot, spider, scraper or other automated means to access the Heat & Grill website and collect content for any purpose without our express written permission;
  - harvests or otherwise collect information about others, including email addresses, without their consent;
  - bypasses measures used to prevent or restrict access to the Websites.
- Comments and content:
  - Heat & Grill invites you to engage in vibrant and lively discussions in our comments section(s). However, there are limits to acceptable communication and we require that discussion and comments posted by users on the Heat & Grill website are constructive and civilised. Heat & Grill has the right (in its sole discretion) to pre-screen, review, flag, filter, modify, refuse or remove any or all content from the Websites. If you find any content that is objectionable please contact the Heat & Grill, whose details are listed below.
Privacy:
In order for you to receive the full benefit of our goods and services, we will need to collect and use your personal information. Our policy regarding the collection, handling and use of personal information is set out in our Privacy Policy which you accept by using the Website. To read our privacy policy click here.
Disclaimers:
- Neither Heat & Grill nor its partners, representatives and associated agents are liable to you or any third party for any loss in connection with the use of the Website. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.
- You use the Website at your own risk.
- Neither Heat & Grill nor its related companies represent or warrant:
  - that your use of the Heat & Grill website will meet your requirements;
  - that your use will be uninterrupted, timely, secure or free from error;
  - the accuracy of any information obtained by you as a result of your use of the Heat & Grill website, and
  - that defects in the operation or functionality of any part of the Heat & Grill website will be corrected.
- Any material downloaded or otherwise obtained through the use of the services is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or other device or loss of data that result from the download of any such material.
- Heat & Grill excludes all warranties and conditions of any kind whether express or implied to the fullest extent permitted by law.
Electronic Funds Transfers (EFT): require approximately two (2) business days before funds are cleared and the payment is confirmed as having been received. The estimated lead-time is an approximation only and is subject to change.
Choice of Law/Forum: These Terms are governed by and construed in accordance with the laws of the state of Victoria, Australia.
Enquiries: For all enquiries related to your order, including delivery, lay-by or product support matters please contact the concierge team as per below.
Heat & Grill
619 Bridge Rd, Richmond, Victoria, 3121
Phone: (03) 9429 6888
Email: info@heatgrill.com.au

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